Support

Email: support@ourknot.today

Use a clear subject and include the public invitation link or account email when it is relevant. Never send your password, authentication token, API key, or payment credential.

• Account access and sign-in problems.
• Invitation editing, saving, publishing, or public-link issues.
• RSVP, Guestbook, Guest Snap, and connected Google Drive questions.
• Bug reports and accessibility problems during the Free Beta.
• Privacy questions and account, invitation, or submission data requests.

Email the support address with the account email, invitation link, and a description of the information or action requested. If you are a guest, include the public invitation link and enough information to identify your submission without sending unnecessary sensitive data.

OURKNOT may need to verify account ownership, invitation ownership, guest identity, or other relevant details before taking action. Requests do not have a promised completion timeframe.

Guest Snap files are stored in the invitation owner's connected Google Drive. Depending on the request, that owner may also need to delete the original files from Google Drive.

• Refresh the page and confirm you are signed into the expected account.
• Include the device, browser, page address, and the steps that caused the problem.
• Describe what you expected and what appeared instead. Attach a screenshot only if it does not expose private guest information.

Read the Privacy notice and Terms for more information about the Free Beta.